Update Your Shipping Preferences

1. Fill out the survey below!

Tell us which arrival days work best for you.

We schedule all shipments based on the preferences you submit.

2. Schedule Confirmation

A team member will email you to confirm your shipping date, typically within 48hrs of ordering!

Please wait for this email before making any arrangements.

3. Look For Tracking Number

We generate your shipping label the morning your order is ready to ship.

Tracking updates will come directly to your email — please monitor them.

4. Review Unpacking Procedures

Read our Live Arrival Guarantee and unpacking guide so you know exactly what to expect.

🕐 How Shipping Works

Once you complete this survey, our team will:

  • Check your weather and location.
  • Confirm if your requested delivery day and location are safe.
  • Email you within 1-2 business days (Monday-Friday) to confirm your ship date or notify you of weather delays.

We send final confirmations at LATEST night before shipping around 5pm - look out for these emails! 

Your order is not officially scheduled until our team confirms by email.


Please don’t make pickup or delivery plans until you receive that confirmation.
Fedex Facility Pickup Live Arrival Guarantee (LAG) (Recommended)

Picking up at a FedEx facility is the safest and fastest delivery method. Packages are usually ready by 9 AM and almost always arrive earlier than home delivery.

Key Policies:

Live Arrival Guarantee window: 2 hours from the “Ready for Pickup” scan (typically ending around 11 AM local time)

Eligible resolutions include refund, replacement, store credit, or reshipment, depending on the value of the animal and situation

If you cannot go straight home to unpack, you may pick up later in the day (most facilities close around 7–8 PM).

In this case, issues must still be reported within 2 hours of pickup, and compensation is store credit only

Weather range: 25°F–100°F

We may hold your order if temperatures are unsafe

If someone else will pick up your package, please email us to add them as a verified receiver

Animals must be unpacked promptly after pickup

Reports made outside the 2-hour window may be eligible only for partial credit or store credit
Home/Office Delivery Live Arrival Guarantee

Home delivery is available as a courtesy for customers who cannot visit a FedEx facility. Many suppliers offer no coverage for home delivery, but we keep this option open to give you more flexibility.

Important Notes:

  • Extra travel time increases risk; therefore store credit or replacements on your next order are the only compensation options
  • Weather range: 40°F–70°F
  • Shipments may be delayed if conditions are unsafe
  • Issues must be reported within 30 minutes of delivery
  • Animals must be unpacked immediately

  • Due to risk of packages being exposed to weather,