Terms of service

Terms of Service

These Terms of Service govern every purchase of tarantulas, invertebrates, and related supplies from Exotics Unlimited. Please read this alongside our Shipping Policy & Live Arrival Guarantee, Refund & Cancellation Policy, and Legal Notice & Animal Responsibility.

Our Commitment to You

At Exotics Unlimited, we are committed to providing healthy, captive-bred animals and high-quality products through responsible sourcing and ethical care practices. By purchasing from us, you are part of a community that prioritizes animal welfare, sustainability, and keeper education.

Our Standards:

  • All tarantula inventory is captive-bred. We do not sell wild-caught tarantulas.
  • We produce a large amount of spiderlings (baby/juvenile tarantulas) every year and source spiderlings from trusted breeders who meet our ethical standards.
  • Some centipedes and other invertebrates (excluding most spiders) may be wild-collected only because captive-bred animals do not yet exist. Our goal with these animals is to either keep them for our own breeding programs or provide them to breeders who will breed them. We intentionally do not support the flipping of wild animals.
  • Every animal is healthy, properly housed, and ethically maintained before shipment.
  • All animals are inspected and vetted before shipping. We readily hold animals if they are in premolt (the period shortly before a tarantula molts, or sheds its exoskeleton, when it's fragile and unsafe to ship) or otherwise unfit for shipping.

👉 Our philosophy: Long-term sustainability over short-term profit.

Eligibility & Agreement

By purchasing from Exotics Unlimited, you confirm that:

  • You are at least 18 years old and legally able to make this purchase
  • You have read and agree to all terms in this document and our Shipping Policy, Refund Policy, and Legal Notice
  • You are legally able to own and properly care for the animals you are purchasing in your jurisdiction
  • You understand and accept full responsibility for the animals after delivery

Account & Order Information

When you place an order, you agree to:

  • Provide accurate, complete shipping and contact information
  • Understand that email is our primary contact method for order updates, confirmations, shipping schedule updates, and other important communications
  • Check your email regularly for order confirmations, shipping notifications, and schedule changes
  • Be available for delivery or pickup as scheduled
  • Inspect animals immediately upon arrival per our Live Arrival Guarantee guidelines
  • Report any issues within the required inspection window (see our Shipping Policy & Live Arrival Guarantee)

Failure to provide accurate information or meet these responsibilities may limit or void coverage under our guarantees.

Amendments to Pricing & Availability

We reserve the right to:

  • Correct pricing errors on our website
  • Update product availability based on inventory
  • Adjust promotional offers or discount codes

Any material changes to an order will be communicated to you before processing.

Limitation of Liability

After delivery or pickup, Exotics Unlimited is not responsible for:

  • Injuries, allergic reactions, or stings/bites from animals
  • Improper handling, care, or housing after delivery
  • Escapes, property damage, or harm to other animals or people caused by improper care
  • Loss, illness, or death due to keeper error, neglect, or conditions outside our control

You assume full responsibility for safe handling, proper housing, ongoing care, containment, and management of all animals and products purchased. See our Legal Notice & Animal Responsibility for complete liability provisions.

Intellectual Property

All website content, product images, descriptions, branding, and materials are our property or used with permission.

Contact Us

Exotics Unlimited
998 Hoyd Ln., Kernersville, NC 27284, USA
📧 support@exoticsunlimitedusa.com
📞 336-314-1085

Related Policies

Agreement

By placing an order, you acknowledge that you have read and agree to these Terms of Service, along with our Shipping Policy, Refund & Cancellation Policy, and Legal Notice.

Policy History

  • 1/14/2026 – Terms of Service clarity improvements
  • 4/8/2026 – Policy restructuring for consistency
  • 9/7/2026 – Added Special Items & Promotional Discounts language; reformatted for clarity with plain-language definitions and cross-policy links (no material terms changed)